Search results for “customer experience”
7 pillars of Shiji’s business transformation
02/16/2017|5:14:10 PM|
Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
BTG Hotels focuses on upper midscale brands following phased consolidation
03/29/2017|11:28:57 AM|
BTG Hotels has completed first-phase consolidation of former BTG Hotels Group and Homeinns Group in nine months after their merger and will be focusing on upper midscale brands for the next few years.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
Asian airline booking tech can better serve frequent flyers
02/22/2017|2:41:43 PM|
New ideas in social media marketing from Asia such as WeChat booking are inspiring airlines around the world.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Airlines: Leveraging Tech for Added Value
10/27/2016|9:39:12 AM|
With the increasing touch points that technology brings, airlines can leverage their auxiliary services to attract more consumers and grow revenue.
Taiwan OTA KKday raises $7m in A+ round
12/05/2016|9:30:03 AM|
Taiwan-based online travel company KKday received USD 7 million in series A+ round funding for further expansion in Asia.
Future of travel distribution: customization through tech
09/02/2016|8:26:40 PM|
To determine the trends in travel distribution, it is essential to look at changes in consumer needs and their booking behavior.
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