Search results for “customer experience”
Travelport: Chinese travelers lead global digital proficiency across all age groups
11/20/2019|11:49:39 AM|
84.2% of Chinese survey respondents tend to use their mobile devices when searching for travel information, higher than the global average of 22.6%.
Accor and Alibaba Group enter into strategic partnership
11/08/2019|9:32:23 AM|
The two innovative companies join forces to develop a series of digital applications and loyalty programs to improve the consumer and traveler experience over the next five years.
CEO Ji Qi foresees the future of Huazhu as a “world-class hotel company”
11/14/2019|9:59:36 AM|
The team, led by Qi and Jenny Zhang, is ready for a major leap after being in the business for 14 years. Huazhu is eyeing 10,000 hotels in 3-5 years, and sufficient scale in geographic areas outside China, too.
NDC in China progresses slowly, limited by market constraints
10/06/2019|7:31:01 PM|
NDC technology is being developed but it will be some time before there is widespread adoption by Chinese airlines and other players.
Alibaba, Universal Beijing Resort announce strategic partnership
10/17/2019|11:48:02 AM|
Universal Beijing will leverage the Alibaba Business Operating System to digitize the operations and management of the theme park.
Travelsky and Qantas opened the door to strategic cooperation in the NDC era
11/08/2019|11:22:38 AM|
Travelsky agents on the NDC-enabled Qantas Distribution Platform will obtain the content and corresponding preferential policies Qantas’ NDCs issued to private channels.
Travel culture content provider SanMaoYou secures tens of millions of yuan
11/27/2019|10:00:44 AM|
SanMaoYou reported revenues in excess of 10 million so far this year, compared to 6 million in 2018. The company broke even in early 2018 and has become profitable since.
Trip.com Group, TripAdvisor form China joint venture and global content partnership
11/06/2019|9:52:43 PM|
"The joint venture is like a chef with the best ingredients, but what kind of cuisine will the chef make to cater to the Chinese market and Chinese travelers? It remains to be explored."
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