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Qunar’s “customer poaching” heats up cutthroat OTA war

12/15/2014|11:14:36 AM|

Qunar is tempting hotels’ with zero commission and e-currency for every converted booking. Customers and hotels stand to benefit from the campaign and Qunar will gain room nights, albeit at heavy campaign cost and no additional revenue.

Hotels Need to Rework Loyalty Programs to Capture Millennials

08/02/2014|12:56:22 PM|

The hotel guests of tomorrow will no longer be happy to collect and count their points, and wait for the distant future to redeem them for a few nights’ stay.

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